<html><head><meta http-equiv="Content-Type" content="text/html charset=iso-8859-1"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space;">FYI<br><div style=""><br><div>Begin forwarded message:</div><br class="Apple-interchange-newline"><blockquote type="cite"><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px;"><span style="font-family:'Helvetica'; color:rgba(0, 0, 0, 1.0);"><b>From: </b></span><span style="font-family:'Helvetica';">Alice Jansen <<a href="mailto:alice.jansen@icann.org">alice.jansen@icann.org</a>><br></span></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px;"><span style="font-family:'Helvetica'; color:rgba(0, 0, 0, 1.0);"><b>Subject: </b></span><span style="font-family:'Helvetica';"><b>ICG call #17 </b><br></span></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px;"><span style="font-family:'Helvetica'; color:rgba(0, 0, 0, 1.0);"><b>Date: </b></span><span style="font-family:'Helvetica';">May 27, 2015 at 6:39:20 AM PDT<br></span></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px;"><span style="font-family:'Helvetica'; color:rgba(0, 0, 0, 1.0);"><b>To: </b></span><span style="font-family:'Helvetica';">Alissa Cooper <<a href="mailto:alissa@cooperw.in">alissa@cooperw.in</a>>, Patrik Fltstrm <<a href="mailto:paf@frobbit.se">paf@frobbit.se</a>>, Mohamed El Bashir <<a href="mailto:mbashir@mbash.net">mbashir@mbash.net</a>>, Jennifer Chung <<a href="mailto:jen@icgsec.asia">jen@icgsec.asia</a>>, Yannis Li <<a href="mailto:yannis@icgsec.asia">yannis@icgsec.asia</a>><br></span></div><div style="margin-top: 0px; margin-right: 0px; margin-bottom: 0px; margin-left: 0px;"><span style="font-family:'Helvetica'; color:rgba(0, 0, 0, 1.0);"><b>Cc: </b></span><span style="font-family:'Helvetica';">Josh Baulch <<a href="mailto:josh.baulch@icann.org">josh.baulch@icann.org</a>><br></span></div><br><div>
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<div>Dear Alissa, Patrik and Mohamed, </div>
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<div>This is to formally apologize for the technical difficulties we ran into today on the ICG call #17. </div>
<div>Although services were booked, our conference call provider failed to open the bridges and to provide the support we had requested. The ICANN tech-support Team dedicated to the ICG call support was able to open and operate the EN line but unfortunately
we were unable to open interpreters' lines. </div>
<div>Rest assured that Josh Baulch and I have reported this and are currently following up with Adigo to receive explanations and to make sure this never happens again. </div>
<div>We wish to apologize for the unfortunate inconvenience this Adigo failure caused and confirm that transcripts into AR, ES, FR, PT, RU and ZH will be delivered in addition to the EN transcript.</div>
<div>Thanks for your understanding.</div>
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<div>Best regards</div>
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<div>Alice </div>
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